Política de reembolso

At Soulffee, your satisfaction is our top priority. We want you to experience the benefits of our wellness-driven products risk-free. If for any reason you’re not fully satisfied with your purchase, we offer a 30-day money-back guarantee for first-time customers on subscription products.

How It Works:

If Soulffee isn’t the right fit for you, simply reach out to us at hello@soulffee.com within 30 days of receiving your subscription order. Please include your order number and a brief description of why you’d like to return the product, and we’ll guide you through the return process.

Once we receive the returned product, we’ll issue a refund to your original payment method, excluding any shipping charges. We’ll also provide a return shipping label, and the cost of the return shipping will be deducted from your refund.

Terms & Conditions:

• First-time customers only: One return per product per order.
• Subscription products only: The money-back guarantee applies exclusively to subscription orders, not one-time purchase products.
• Returns of Unopened Items: To qualify for a return, the product must be in its original packaging and in unopened, unused condition. We reserve the right to refuse any returns that do not meet these criteria.
• Return shipping costs: Customers are responsible for the cost of shipping unopened products back to us. We recommend using a trackable shipping service to ensure that the product is safely delivered to our warehouse.
• Returns must be made within 30 days of receiving your product.
• Refunds are issued once the returned product has been received, inspected, and processed at our warehouse. This may take up to 14 business days.
• Refunds will not be issued for packages marked as "delivered" but not received, shipping delays, or incorrect addresses.
• Incorrect address reshipping incurs a $10 fee, which will be applied at checkout.
• We do not accept returns of opened products after the first order.
• We do not accept multiple returns from the same customer on a single order.

Note: Soulffee reserves the right to update or modify this return policy at any time without notice.